Privacy Policy

Welcome to Black Diamond Legacy, LLC (the "Website"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our Website and related online services (collectively, the "Services").

This Privacy Policy applies only to users located in the United States.

By accessing or using the Website or Services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect personal information you voluntarily provide, including but not limited to:

• Full name
• Email address
• Mobile phone number
• Property address and location details
• Parcel size, zoning, and condition information
• Information submitted through forms or inquiries

Providing personal information is voluntary; however, certain services may not be available without it.

1.2 Automatically Collected Information

When you visit the Website, we may automatically collect non-personal information such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent
• Referring and exit URLs
• Approximate location derived from IP address

This data is used for analytics, security, and Website optimization.

1.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to support Website functionality, analytics, and security. You can disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver services you request
• Respond to inquiries and provide customer support
• Evaluate your property and provide cash offers
• Send transactional communications
• Send email communications in compliance with U.S. CAN-SPAM laws
• Send SMS/text messages only with valid opt-in consent
• Improve Website performance and user experience
• Comply with legal and regulatory obligations

We do not sell your personal information.

3. Email Marketing Compliance

If you provide your email address, we may send transactional emails and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt out of marketing emails at any time.

Opting out of marketing emails does not prevent delivery of transactional emails necessary to provide requested services.

4. Text / SMS Messaging Policy (A2P / TCPA / CTIA)

4.1 Program Description

If you opt in, you may receive informational SMS/text messages from Black Diamond Legacy, LLC related to your property inquiry, including inquiry confirmations, follow-up questions about your property, appointment coordination, and updates about a possible cash offer.

4.2 Consent

By providing your mobile number and opting in, you provide express written consent to receive informational SMS/text messages from Black Diamond Legacy, LLC about your property inquiry. Consent is not a condition of purchase or sale and is collected through a clear, optional, unchecked opt-in checkbox. Message and data rates may apply.

4.3 Message Frequency

Message frequency varies depending on your interaction with our Services, typically 3-5 messages per month.

4.4 Fees

Message and data rates may apply.

4.5 Opt-Out

You may opt out at any time by replying STOP. You may receive one final confirmation message after opting out.

4.6 Help

Reply HELP for help or contact us at:

Black Diamond Legacy, LLC
Email: info@black-diamond-legacy.com
Phone: (724) 201-9697

4.7 Informational Messages

Informational SMS/text messages may be sent only after you opt in and may include communications related to your property inquiry, such as inquiry confirmations, follow-up questions, appointment coordination, and offer updates. SMS messages stop upon opt-out.

4.8 Opt-In Confirmation

After opting in, you may receive a confirmation message that includes program details, business identity, message frequency, message and data rate disclosure, STOP/HELP instructions, and customer support contact information.

5. Mobile Information Sharing

No mobile information (including phone numbers, SMS opt-in data, or consent records) will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will never be shared with third parties.

6. Limited Sharing with Service Providers

We may share information with trusted service providers solely to operate our business (such as CRM platforms, SMS providers, hosting services, analytics tools). These providers are contractually obligated to protect your information and may not use it for their own marketing.

7. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Children's Privacy (COPPA)

The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Your Rights

You have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS messages at any time by replying STOP
• Unsubscribe from marketing emails at any time

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date.

13. Contact Us

Black Diamond Legacy, LLC
Email: info@black-diamond-legacy.com
Phone: (724) 201-9697
Website: black-diamond-legacy.com